Where shall I get the bike? How shall I get the address to pick up the motorcycle?
Once your booking is complete, we provide bike Nearby in Shimla, or You Can Visit Our Store.
How do I get booking confirmation?
After completing your booking, email which includes your pick-up location and time and other details of the booking. You can also call your trip manager for any assistance 24 x 7.
Which documents I need to provide you?
Generally, any ID proof such as Aadhaar card, Pan Card, Voter id or Passport plus a valid driving license authorizing the type of bike rented in India shall be required. We don't accept color copies of documents in place of the original. Additional requirements if any, are given on terms on bike listing page.
Is there any security deposit I need to make?
Yes, you need to pay the security amount which is fully refundable to you after your return from the trip. There is no fixed security deposit and it varies bike to bike. The deposit requirements are given with each bike on bike listing page.
When I shall get my security deposit?
Once you return the bike to our location in a proper condition, we shall hand you over the security deposit in full.
Will I get any accessories with the bike?
Yes, you will get a helmet with the bike free of cost. Other stuff can be booked on the checkout page or by calling at our customer care. I need bike documents like registration certificate, insurance etc. before I start my bike trip.
You shall get all required documents while receiving the bike from us. Please verify and ensure they are in order. If you find any discrepancies, please immediately inform your trip manager. What is the eligibility to rent a bike You must be at least 21 years old and have a valid driving license to ride two-wheeler in India. International customers need an International Driving License.
What if I get caught violating traffic rules?
We respect traffic rules and expect you to do the same. You are fully responsible to pay the penalty to traffic police if you are found violating the rules.
Is there any penalty on late return?
We offer a lag of 1 hour from the trip end time. Afterwards, double of the hourly charges will be payable by you. (Not applicable for customers taking the bike on an hourly basis where late returns will not be accepted). It is always better to extend your trip in advance by logging in to your account.
Is fuel charges included in the rental?
No. Fuel Charges are not included in the rental amount. The rental price shown is for bike only on Time - Based Rental. You shall get the bike with minimum fuel so as to reach the nearest filling station.
Is there any distance limit on the bikes?
We don't have kilometres capping in maximum locations. Capping if any, are given on bike listing page in 'Terms' tab. During drop off, I have left enough fuel in the bike. I need cash refund against the fuel. We do not offer cash refunds against fuel in the bike. However, you can take fuel with you. I am shortening my trip.
How shall I get the refund?
There are no refunds on shortening the trip.
I live outside India. What are the requirements to rent a bike?
You shall need to submit a copy of passport and the copy of International Driver's Licence for the type of motorcycle you are renting. However, you need not deposit any of the original documents.
My bike is stolen during the period when I rented it. Please lodge an FIR with the nearest police station. You shall need to
- Be available in all investigations as required by law.
- Pay the rent on daily charges until the amount is reimbursed by the insurance agency. So we recommend you take care of the bike till it's yours.